melati189 Platform Privacy - Casino & Sportsbook Data
This page describes what data we collect when you use melati189 and how we keep that data protected. We collect personal information only when you register, verify your identity, or use our payment services. We do not collect your data to sell it to third parties. We collect it to comply with anti-money-laundering regulations, to process your deposits and withdrawals, and to support your account security. We store your data on encrypted servers and limit access to authorised staff.
We operate melati189 across supported regions in Indonesia. Your data may be processed or stored by third-party service providers who handle payments, verification, and account infrastructure. These processors operate under strict confidentiality agreements. You have the right to request access to your data, correct inaccuracies, or request deletion where permitted by law. This policy explains those rights and how to exercise them.
If you have questions about how we handle your information, contact our support team via email or live chat. We respond in English and Indonesian within 24 hours on weekdays.
What Data We Collect on melati189
When you register on melati189, we collect your legal name, date of birth, email address, and phone number. We ask you to create a password that only you know. We do not store your password in plain text; we encrypt it and store only the encrypted version. If you forget your password, we send you a reset link via email.
We collect government-issued ID documents (KTP, passport, or driver's licence) for identity verification. We photograph these documents to confirm you are who you say you are. We keep these documents on file to comply with know-your-customer (KYC) regulations. You can request a copy or deletion of your documents via our support team.
Payment Data and Transaction Records
When you deposit money, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet virtual accounts). We do not store the full details of your bank account or payment app account—we store only a reference number and the transaction ID that your bank or payment provider assigns. We keep transaction records indefinitely so you can verify your account history at any time.
We track your account balance, deposits, withdrawals, and game activity (which matches you placed, when they were settled, how much you won or lost). This information stays in your account history where you can view it. We use this data to fulfil your requests, investigate disputes, and detect fraud.
We do not store payment app or bank login details
We never ask for your mobile banking, local payment, or online payment password, or your bank login. We process payments through secure third-party gateways that handle the connection between melati189 and your payment provider.
Browsing Data and Cookies
When you use melati189, our servers log your IP address, the date and time you logged in, which pages you visited, and whether you were using a mobile phone or desktop. This information helps us detect fraud and troubleshoot technical issues. We do not use this data to track you across other websites.
We use cookies to keep you logged in on melati189. Cookies are small files that your browser stores and sends back to us each time you visit. We use only essential cookies needed for you to log in and use the platform. We do not use cookies to track your behaviour on third-party sites. You can disable cookies in your browser, but if you do, you will not be able to log into melati189.
How We Use Your Data and Your Rights on melati189
We use your data to: verify your identity before you can deposit; process your deposits and withdrawals; settle your game outcomes; comply with anti-money-laundering law; investigate disputes; and detect fraud. We do not use your data for marketing, profiling, or any purpose unrelated to running your account.
Your personal data may be processed by third-party service providers. Our identity-verification partner reviews KYC documents. Our payment processor handles deposit and withdrawal requests. Our hosting provider operates the servers where melati189 runs. These processors are located in various countries and may store copies of your data outside Indonesia. We have contracts in place that require them to protect your data with the same care we do.
Your Data Rights on melati189
You have the right to request access to your personal data. You can ask us for a copy of your account details, documents, and transaction history. We provide this within 30 days at no cost. You have the right to correct inaccurate information—if your name or address is wrong in our system, contact our support team and we will update it. You have the right to request deletion of your data, though we may keep transaction records where required by law for anti-money-laundering compliance.
You have the right to know what data we hold and how we use it. This privacy policy explains that. If you believe we have violated your privacy rights, you can lodge a complaint with us via email, and we will investigate within 30 days. We will notify you of the outcome and any actions we take.
Key privacy commitments
- We encrypt your data in transit and at rest
- We limit staff access to personal data on a need-to-know basis
- We do not sell your data to advertisers or data brokers
- We keep your payment details secure and never store passwords
- We respond to privacy requests within 30 days
- We comply with local data protection law where we operate
Data Retention and Account Closure
We keep your account data as long as your account is active. If you close your account, we delete personal information (name, email, phone) within 30 days. We retain transaction records for seven years for anti-money-laundering compliance. Your account history remains accessible to you for dispute resolution even if your account is closed.
Our servers operate in multiple regions. Your data may be copied across data centres for backup and disaster recovery. We do not announce the specific locations where your data is stored, as this information could pose a security risk. We use industry-standard encryption and firewalls to protect your data from unauthorised access.
Contact Us About Privacy
If you have a question about how we handle your data, contact our support team. Email us at our support channel within your melati189 account, or use live chat. We respond in English and Indonesian. For privacy-specific concerns, you can also request to speak with our data protection officer via support. We maintain offices and support teams across Jakarta, Surabaya, Bandung, and Medan. We respond to privacy requests within 24 hours on weekdays and within 48 hours on weekends and holidays including Idul Fitri, Idul Adha, and Imlek.
We at melati189 remain committed to protecting your privacy. This policy may be updated from time to time. If we make material changes, we will notify you via email and ask for your consent before the change takes effect. Your continued use of melati189 after the change means you accept the new policy.