melati189 Platform Account Terms
Our account terms set out the conditions under which we at melati189 provide entertainment services to users in supported jurisdictions. These terms apply to all account holders who access our platform to participate in football markets (Liga 1, Piala AFF, Champions League), live-dealer games, slots, and esports offerings. We maintain these terms to protect both our players and our platform from misuse, fraud, and regulatory violation.
When you open an account on melati189, you agree to these terms. We enforce them consistently and transparently. If you do not agree with any term, we recommend you do not create an account. This page outlines the key commitments we make to you and the conditions we require from you as an account holder.
Our terms cover account eligibility, deposit and withdrawal processes, dispute resolution, and the jurisdiction-restricted nature of our service. We encourage you to read them fully before registration. If you have questions about any term, our support team in Jakarta, Surabaya, Bandung, and Medan can clarify via email or live chat.
Account Terms and Conditions on melati189
Account eligibility begins with age and location. We require all account holders to be of legal age in their jurisdiction and to reside in a location where melati189 services are legally available. You verify this when you register. We ask you to confirm that you meet these conditions. If you do not, we recommend you do not proceed. We rely on your honesty at registration; if we later discover an account was opened under false pretenses, we may suspend it.
Our melati189 Identity Verification Process
All accounts require identity verification. You provide your legal name, date of birth, email, and phone number. You also upload a valid government-issued ID (KTP, passport, or driver's license). Our verification team reviews these documents within hours during business hours. We use this information to confirm you are who you say you are and to comply with anti-money-laundering and know-your-customer (KYC) regulations. Once verified, you can deposit and begin using our platform. If verification is rejected, we email you the reason. You can resubmit documents once corrected.
We protect your verification documents
Your ID and personal data are encrypted and stored securely. We do not share them with third parties except where required by law. You can request a copy or deletion of your data via our support team.
Our melati189 Deposit and Withdrawal Policy
We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets), and mobile banking, local payment, online payment, e-wallet (bank virtual accounts). All deposits are non-refundable once credited to your account balance unless you initiate a withdrawal. When you deposit, funds appear in your balance and you can use them to place selections across all game categories immediately.
Withdrawals are your responsibility to initiate. We do not withdraw funds on your behalf. When you request a withdrawal, we process it according to your chosen payment method's standard timeline. E-wallet withdrawals typically complete within minutes. Bank transfers follow banking hours and may take one to two business days. We do not charge fees for deposits or withdrawals, and we do not apply hidden deductions. The amount you request is the amount you receive (minus any fees your bank or payment provider applies, which are their responsibility).
Our melati189 Settlement and Result Finality
All outcomes on our platform settle according to official rules. Football matches settle on full-time official score published by the league. Live-dealer rounds settle on dealer cards or wheel results. Slots settle on spin outcomes. Esports markets settle on official tournament results. Once a result is settled and displayed in your account history, it is final. We do not reverse settled outcomes except in cases of technical error (which we investigate transparently) or fraud (which we report to relevant authorities).
We retain your account history indefinitely. You can access all past transactions, deposits, withdrawals, and settled outcomes at any time. This record serves as proof for your personal accounting and is available if disputes arise.
Account Security and Your Responsibility
You are responsible for keeping your login credentials confidential. If you share your password or allow someone else to access your account, we are not liable for their actions. If you suspect unauthorized access, contact our support team immediately. We can freeze your account and investigate. If we confirm you were the victim of fraud, we work with you to recover your balance within the limits of what we can retrieve from our systems.
Key account responsibilities
- Verify your information is accurate before registration
- Keep your password secure and do not share it
- Notify us immediately if you suspect fraud or unauthorized access
- Review your account history regularly for accuracy
- Keep your contact email and phone updated so we can reach you
Our melati189 Dispute Resolution and Jurisdiction Notice
We at melati189 handle disputes through our support team. If you believe a settlement is incorrect, contact us with your account details and the specific outcome in question. Provide screenshots or transaction IDs. Our team investigates within 24-48 hours on weekdays. If we find an error, we correct it immediately. If we find no error, we explain our decision transparently and provide evidence (match result source, game logs, etc.).
If you disagree with our decision and wish to escalate, you can request formal review through our email support channel. We assign a senior staff member to re-examine the dispute. This process typically takes three to five business days. Our decision at this stage is final; we do not offer additional appeals beyond this level.
Jurisdiction Restrictions and Your Eligibility
Our service is available only where local law permits. We operate in select jurisdictions within Indonesia and restricted regions where online gaming is legal. Before opening an account, you must verify that your location permits access to melati189. You are solely responsible for this verification. If you are unsure, contact our support team and they will confirm eligibility.
If we later discover an account was opened from a jurisdiction where our services are prohibited, we may suspend the account immediately and process a refund according to our terms and applicable law. We will notify you of the reason and provide instructions for reclaiming your balance. Your account history will remain accessible for your records even after suspension.
Bonus Terms and Promotional Offers
We at melati189 do not publish permanent bonuses or guaranteed promotional offers. Any promotional credits we offer are time-limited and subject to specific conditions (deposit minimums, game category restrictions, settlement requirements). When we announce a promotion, the full terms appear in your account. You must agree to those terms before claiming the promotion. Promotional balances may not be withdrawable directly; they may only be used to fund game selections. Once promotional balance is spent, only winnings can be withdrawn. We clearly mark promotional balance separate from your cash balance so you always know which is which.
We at melati189 undertake to operate transparently and fairly. Our terms are binding on both of us. We encourage you to review them before opening an account and to contact our support team if you have questions. Our service is available only where local law permits—verify your eligibility before joining. Once you open an account, these terms govern your use of our platform.